Read our offring for IT Outsourcing organizations.



Read our article (in French): Six Sigma: pour augmenter la confiance de vos clients



Companies that implemented Six Sigma

  • - American Express
  • - Citibank
  • - General Electric
  • - Bank of America
  • - Merril Lynch
  • - Starwood Hôtels
  • - Heineken
  • - Janssens Pharmaceutiques
  • - Renault, France
  • - Wincor Nixdorf, Germany
  • - Volvo Car Corp, Sweden
  • - Samsung, South Korea
  • - Bombardier Inc.
  • - Motorola

Six Sigma

Lean Six Sigma is a Breakthrough Strategy to achieving IT operational Excellence. It is a powerful set of statistical and management tools and methodologies that can create tremendous increase in customer satisfaction, productivity and shareholder value.

Six Sigma is based on reducing variation in a business process in order to meet customer expectations consistently.

In addition, Six Sigma is a statistical measure of process capability that lets you measure the quality of your services. A Six Sigma level of performance (about 3 defects per every million transactions) represents the highest quality: virtually all services and business processes are defect-free.

But most companies today function at only 3 to 4 sigma and lose 10-15% of their total revenue due to defects.

So, what does that mean? If your goal was 99% quality, you’d still have:

  • - One hour of unsafe drinking water per month
  • - Two unsafe plane landings per day at O’Hare International Airport, Chicago
  • - 16,000 pieces of lost mail every hour
  • - 500 incorrect surgical operations per week

What if you could:

  • - Select your biggest Business challenges?
  • - Select your best people and strong teams to address these issues?
  • - Provide the team leaders and teams with the training, tools and resources needed?
  • - Guarantee time, resources, and focus to work on the issues?
  • - Get well thought-out, data driven solutions?

Our experts will help you meet these objectives in a structured way.