Improve your customers’ satisfaction while reducing your costs year after year.
The primary objective of setting up a shared services organization (SSO) is cost reduction. The challenge is to increase or maintain your internal customers satisfaction while reducing your costs year after year.
Are you up to the challenge? Numerous shared services organizations established a program of continuous process improvement based on Six Sigma in order to deliver on their commitments.
Our experts will help you set up the required organizational infrastructure for launching a successful initiative.
An initial assessment of your processes will allow us to help you to scope start-up projects with the best return on the investment.
How is Six Sigma Different?
You are wondering “Is Six Sigma really different?” With IET Services, it is! Using Six Sigma, we provide you with a focus on four elements required for success: Governance, Alignment, People, and Tools.
We provide you with an approach that:
- Is top-down, linked to your Business strategy, and sponsored by your Executive Team
- Puts your customer at the heart of your operations and focuses on their requirements first
- Is a results-oriented and on-the-job approach to develop critical skills for your future managers
- Is applicable to all your business processes
- Is data driven and fact-based. There is no room for opinions!
- Is project-based with clear ROI (top or bottom-line impact)